Terms Of Service

📜 Terms of Service

Welcome to ZOMOKY 💜

Thank you for choosing ZOMOKY. By accessing our website or placing an order with us, you agree to the terms outlined below.

We have kept these terms simple, transparent, and customer-friendly so you can shop with confidence. ✨

🛍️ 1. Using Our Website

By using the ZOMOKY website, you agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Keep your account and contact information accurate where applicable.
Not misuse, disrupt, or attempt to interfere with our website or services.

🛒 2. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing your order:

📩 You may receive an order confirmation.
📦 Your order will be processed for dispatch.
🚚 Tracking information may be provided once your order is shipped.

We reserve the right to cancel or decline an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate operational reasons.

If we cancel a prepaid order, any eligible payment received for that order will be refunded.

💳 3. Pricing & Payments

All product prices and applicable charges are displayed at checkout.

We accept the payment methods shown on our website, which may include:

📱 UPI
💳 Credit & Debit Cards
🏦 Net Banking
💵 Cash on Delivery where available

Prices, offers, discounts, and availability may change without prior notice.

🚚 4. Shipping & Delivery

We aim to deliver orders within the estimated timeframe shown in our Shipping & Delivery Policy.

Estimated delivery times may vary depending on:

📍 PIN code
🚚 Courier availability
🌧️ Weather
🎉 Public holidays
⚙️ Unexpected logistics delays

We will make reasonable efforts to ensure your order reaches you safely and on time.

🔄 5. Returns & Refunds

Customer satisfaction is important to us. 💜

Our returns and refunds are governed by our 30-Day Refund Policy.

If you are not satisfied with your purchase, please contact:

📧 support@zomoky.shop

Please include your Order ID for faster assistance.

❌ 6. Order Cancellation

Cancellation requests should be made as soon as possible.

If your order has not yet been dispatched, we will do our best to process your cancellation.

Once an order has been shipped, cancellation may not always be possible.

Please see our Order Cancellation Policy for complete details.

🔐 7. Privacy & Security

We respect your privacy and take reasonable steps to protect information provided through our website.

Your personal information is handled in accordance with our Privacy Policy.

Please never share your:

🚨 OTP
🚨 UPI PIN
🚨 CVV
🚨 Banking password

with anyone claiming to represent ZOMOKY.

📸 8. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, slight differences in color, appearance, packaging, or presentation may occur due to photography, lighting, screen settings, or manufacturer packaging changes.

⚠️ 9. Website Availability

We aim to keep ZOMOKY available and functioning smoothly, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or operational reasons.

All content on the ZOMOKY website, including:

Logos
Brand names
Images
Graphics
Text
Product content
Website design

belongs to ZOMOKY or its respective content owners and may not be copied, reproduced, or used without appropriate permission.

🤝 11. Customer Responsibility

When placing an order, customers are responsible for providing:

✅ Correct name
✅ Correct phone number
✅ Correct email address
✅ Complete and accurate delivery address
✅ Correct PIN code

Please carefully check your details before completing your purchase.

🔄 12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, policies, or legal requirements.

The latest version will always be available on our website.