🔐 Privacy Policy

Your Privacy Matters to Us 💜

At ZOMOKY, we respect your privacy and believe you should always understand how your information is collected and used.

This Privacy Policy explains what information we may collect, why we need it, how we use it, and the choices available to you when you use our website or place an order.

📋 1. Information We Collect

When you shop with ZOMOKY, we may collect information such as:

👤 Personal Details

• Full name

• Email address

• Phone number

📦 Order & Delivery Details

• Billing address

• Shipping address

• Order details

• Order ID

• Delivery PIN code

💳 Payment Information

• Payment status

• Transaction reference or payment-related information

We generally do not need to store your complete card number, CVV, UPI PIN, or banking password.

💻 Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser/device information

• Pages visited

• Date and time of visits

• Website interactions

🎯 2. Why We Use Your Information

We use your information to provide and improve our services, including:

🛍️ Processing and fulfilling your orders
📦 Shipping and delivering your products
📧 Sending order confirmations and important updates
📞 Providing customer support
💳 Processing payments
🔎 Providing order tracking
↩️ Managing returns, replacements, cancellations, and refunds
🛡️ Preventing fraud and protecting our website
📈 Improving our products, website, and shopping experience

We use personal information for purposes that are relevant to providing our services and operating our business.

🚚 3. Sharing Information With Service Providers

To complete your order, we may need to share necessary information with trusted service providers, such as:

💳 Payment providers
🚚 Courier and shipping partners
🛒 E-commerce/technology service providers
📧 Communication and customer-support providers
🛡️ Fraud-prevention and security providers

We only aim to share information that is reasonably necessary for the relevant service.

We do not sell your personal information to third parties.

🍪 4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

✨ Keep the website functioning properly
🛒 Remember shopping-related information
📊 Understand website usage
📈 Improve our website and services
🎯 Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings, although some website features may not work properly as a result.

📢 5. Marketing Communications

If you provide appropriate consent or otherwise permit marketing communications, we may send you information about:

🎁 Offers
🛍️ New products
💜 Promotions
📦 Relevant shopping updates

You can request to stop marketing communications at any time by contacting us.

🔒 6. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

🗑️ 7. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to information about its processing, correction of inaccurate information, withdrawal of consent where consent is the basis for processing, and deletion where applicable.

India's DPDP framework provides individuals with rights and establishes obligations for organizations processing digital personal data.

To make a privacy-related request, contact us:

📧 support@zomoky.shop