Return & Refund Policy

Understanding Our 5-Day Replacement Policy: What You Need to Know

At Zomoky, we are dedicated to ensuring customer satisfaction with every purchase. To provide clarity and streamline the process, we offer a 5-day replacement policy for eligible items. Here’s everything you need to know about our replacement and return procedures.

5-Day Replacement Policy Overview

Our 5-day replacement policy allows you to request a replacement within 5 days of receiving your item. This policy is designed to handle issues related to wrong or defective items efficiently.

Important Points About Our Return Policy

  • Replacements After Inspection: All replacement requests will be processed only after an inspection of the returned item.

  • Unboxing Video Required: To initiate a return, you must provide an unboxing video. This helps us verify the condition of the item and the issue reported.

Eligible Cases for Replacement

Our 5-day replacement policy applies to the following situations:

  • Wrong Item Received: Must be verified with an unboxing video.
  • Defective or Damaged Item: Must be verified with an unboxing video.

Ineligible Cases for Replacement

The following cases are not covered under our replacement policy:

  • Items that have been damaged or washed by the customer.
  • Items not returned in their original packaging, including the original box and inserts.
  • Items that are not in their original condition.

To be eligible for a replacement, items must be returned in the same condition they were received—unworn, unused, with inserts, and in the original packaging.

Refunds and Credits

  • In-Store Wallet Credits: Approved returns will be credited to your in-store wallet as a discount code or gift card for your next purchase on Zomoky. We do not issue refunds to UPI IDs or bank accounts except in exceptional cases.

  • Exceptional Refunds: Refunds to bank accounts or UPI are only issued in cases of severe delays (multiple weeks) or repeated issues with incorrect or damaged items.

  • Prepaid Orders: If a prepaid order fails delivery due to customer unavailability, refunds will be credited to your in-store wallet after deducting shipping fees.

Return Pickup and Courier Issues

If a courier partner is unavailable for pickup from your pincode, you will need to send the product back to us. Upon receipt and inspection, a replacement will be processed.

Inspection and Final Decision

Based on the unboxing video and pictures provided, our team will determine if a replacement or return is justified. The decision of our team is final.

Exceptions and Non-Returnable Items

  • Non-Returnable Items: Certain items, such as our Nepali Rudraksha range and sale items, cannot be returned or replaced. Our Premium range products are not eligible for refunds but come with a 6-month replacement guarantee.

Exchanges

To get a new item, return the original item, and once the return is accepted, place a new order separately.

 

Product Condition:

  • New and Slightly Used: Items must be returned in either new or slightly used condition.

Return Window:

  • 5 Days: Returns must be initiated within 5 days of receiving the item.

Return Methods:

  • In-Store: Return items directly at our store.
  • By Mail: Send items back to us via mail.

Return Label:

  • Included in the Package: A return label is included with your package.
  • Free: No additional cost for using the return label.

Restocking Fees:

  • No Cost: We do not charge any restocking fees.

Refund Processing Time:

  • 7 Days: Refunds are processed within 7 days

Contact Us

If you have any issues or questions, contact us immediately after receiving your order. We will notify you once we’ve received and inspected your return and let you know if a replacement was approved. If more than 15 business days have passed since approval, please reach out to us for updates.

Email: support@zomoky.shop